Shipping policy

Shipping Policy

  1. Shipping Locations
    We currently ship orders only to addresses within the United States. We do not ship to U.S. territories or internationally at this time.

  2. Order Processing Time

    • Orders are typically processed and shipped within 1–3 business days (Monday through Friday), excluding holidays.

    • You will receive an order confirmation email once your order has been processed.

  3. Shipping Methods & Costs

    • Available shipping options and costs will be shown at checkout.

    • Shipping costs may vary based on factors such as order weight, shipping method, and destination.

  4. Delivery Time

    • Standard shipping generally takes 3–7 business days after dispatch, depending on your location.

    • Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or other factors beyond our control.

  5. Order Tracking

    • You will receive a tracking number via email once your order ships.

    • Use this tracking number to monitor delivery status on the carrier’s website.

  6. Incorrect Shipping Information

    • Please ensure that your shipping address is correct at checkout. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

    • If you notice an error, contact us immediately at info@project-rooted.com. We will do our best to assist before the order ships.

  7. Lost or Damaged Packages

    • If your order arrives damaged or is lost in transit, please email us at info@project-rooted.com with your order number and relevant details.

    • We will work with the shipping carrier to investigate and, when appropriate, assist with a claim or replacement.

  8. Questions